Reference

Privacy terms for your account

Your account, wallet checks and support chats create data that we handle under this Privacy Policy, with clear choices for access, correction and contact.

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CONTACT ROUTES

Three ways to reach privacy support

Privacy questions deserve a clear path, not a generic inbox. Use the route that matches your request, and include the mobile number or email linked to your account so we can locate…

Privacy email Write to [email protected] for access, correction, deletion or consent queries. Tell us what you want changed or checked, and avoid sending full payment screenshots unless our team asks for them.
Account chat Use account chat when your privacy query is tied to a recent login, wallet status or support thread. We can see the account context faster, but we still verify identity before sharing personal data.
Security channel Contact [email protected] if you suspect unauthorised access, wrong device activity or a privacy risk. Include the date, device type and any payment reference, but never share your password.
DATA CONTROLS

Six privacy controls we apply

We handle privacy through practical controls that sit inside account, wallet and support workflows.

Data we collect

We collect account details, contact data, device signals, session logs, payment references and support messages. The exact data depends on what you do, which payment option you use and what checks apply.

How we use data

We use personal data to create and protect your account, process wallet activity, answer requests, check unusual access and meet legal duties. We do not use privacy choices to block normal account support.

Cookie choices

Cookies help remember sessions, detect suspicious sign-ins and measure page performance. You can adjust browser settings, though some account security and wallet pages may not work correctly without required cookies.

Security measures

We use access controls, encryption in transit, staff permission checks and monitoring for unusual activity. No system is risk free, so we also rely on prompt reporting from you.

Retention practice

We keep account and transaction records only for as long as needed for service, legal, tax, security or dispute reasons. When retention ends, data is deleted, anonymised or separated from active systems.

Your requests

You can ask to access, correct or delete eligible personal data, or object to certain uses. We answer after identity checks and explain if legal duties prevent a full change.

Answers about your data rights

These answers explain the privacy choices you can make after opening an account, using a payment option or contacting support. They are written for India in plain language, but some rights and timelines can vary by local law. If your question involves sensitive account activity, contact us from your registered email or account chat.

We may collect your name, contact details, date of birth where required, login records, device data and account preferences. We use this to create access, protect the account and meet checks that apply by law.

We receive transaction references, status updates, timestamps and related verification data from payment partners. We do not ask for your full UPI PIN or wallet password, and you should never share those details with support.

Yes. Send a request from your registered email or through account chat. We verify identity first, then provide eligible account data or explain why some records cannot be shared because of legal or security reasons.

Contact privacy support with the current detail, the correction you want and proof if needed. We may ask extra questions before updating data that affects wallet activity, identity checks or account recovery.

You can request deletion of eligible data, but some records may need to remain for legal, tax, payment dispute or security reasons. We will tell you what can be removed and what must be retained.

We may share limited data with payment processors, security vendors, hosting providers, advisers or authorities when needed for account service, fraud checks, disputes or legal duties. We require service providers to handle data only for agreed purposes.

We update the date and wording on this page when privacy practices change. If a change materially affects your rights or account data, we may also use account messages or email to draw your attention to it.

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